PART 1: Computer & Software Basics

​For people who have zero knowledge of how to use a computer.

• ​Module 1: Getting Started with Computers
  • ​Learning the parts: Mouse, Keyboard, and Screen.
  • ​Turning the computer on and off safely.
  • ​How to create folders and save your business documents so they are never lost.
  • ​How to add new apps (programs) and delete ones you don’t need.
  • ​Simple checks to fix minor computer problems yourself.
  • ​How to use a flash drive to keep a backup of your work.
• ​Module 2: The Internet & Staying Safe
  • ​How to go online and search for information.
  • ​Connecting your computer to the internet (Wi-Fi).
  • ​How to spot and avoid internet scammers/tricksters.
  • ​Simple habits to keep your computer and business information safe.
  • ​How to connect your phone to your computer to share files easily.
• ​Module 3: Office Work & Communication
  • ​How to send and receive official business emails.
  • ​How to use simple tools to type letters and calculate your daily sales.
  • ​How to save files "in the cloud" so they are safe even if your computer breaks.
  • ​How to have video meetings with clients.
  • ​How to use online tools to let customers book appointments with you.
• ​Module 4: Working Smarter with Technology
  • ​Tools to organize your daily "To-Do" list.
  • ​How to use Artificial Intelligence (AI) to write ads, answer customers, and plan your business in seconds.
  • ​How to research new product ideas online.

​PART 2: Building Your Business Identity

​For business owners ready to grow.

• ​Module 5: Setting Up Your Brand
  • ​Choosing what to sell and who to sell to.
  • ​Picking a name that people will remember.
  • ​Creating a simple, nice-looking logo.
  • ​How to act professionally when talking to customers.
  • ​Setting up a professional business email and website.
• ​Module 6: Business Rules & Records
  • ​How to register your business legally.
  • ​Understanding business taxes.
  • ​Why you need a separate bank account for business money.
  • ​How to track your income and expenses every day.
  • ​How to prepare receipts and invoices for your customers.

​PART 3: Selling & Marketing

​How to get customers and make money.

• ​Module 7: Attracting Customers
  • ​How to write posts that make people want to buy.
  • ​Taking clear, bright pictures of your products.
  • ​How to make simple videos using your phone.
  • ​Understanding how to use Facebook, Instagram, TikTok, and WhatsApp to sell.
  • ​How to get people to visit your shop or website.
• ​Module 8: Closing the Sale
  • ​How to talk to customers on WhatsApp to close a deal.
  • ​What to do when a customer says "It is too expensive."
  • ​How to use special offers (like flash sales) to move stock quickly.
  • ​How to handle "Pre-orders" properly.
• ​Module 9: Trust & Customer Service
  • ​Why good reviews from other customers help you sell more.
  • ​How to handle an unhappy customer politely.
  • ​How to deliver products honestly and on time.
  • ​How to turn a "one-time buyer" into a "loyal customer" who comes back often.
• ​Module 10: Growing Your Money
  • ​Knowing the difference between Revenue (total money in) and Profit (the money you actually keep).
  • ​How to reinvest your profit to make your business bigger.
  • ​Planning for "slow" seasons so you don't run out of cash.
  • ​How to manage your staff as you hire more help.

​Summary of Important Skills Covered:

• ​Design: Using simple apps on your phone to create flyers and edit videos.
• ​AI Tools: Using technology to write captions and create product images fast.
• ​Paid Ads: Learning how to pay a small amount to Facebook, Google, or Instagram to show your products to thousands of new people.
• ​Follow-up: Mastering the art of checking in on customers after they buy, so they trust you enough to buy again.